Returns & Refunds

At Cosmetic-Canvas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refund policy to ensure your shopping experience remains positive.

Return Policy

 Eligibility

– Returns must be initiated within 30 days of the delivery date.

– Items must be in their original condition, unused, and in their original packaging.

– Final sale items, gift cards, and promotional items are not eligible for returns.

 How to Initiate a Return

1. Contact Us: Email our Customer Service team at support@cosmetic-canvas.com with your order number and the reason for your return.
2. Receive Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your items back to us.
3. Ship Your Return: Pack the items securely and include the RMA number inside the package. Ship the package to the address provided in the return instructions. You are responsible for return shipping costs.

 Refund Process

– Once we receive your returned items, we will inspect them to ensure they meet our return eligibility criteria.

– Approved refunds will be processed within 3 business days of receiving the returned items.

– Refunds will be issued to the original payment method used for the purchase. You will receive a confirmation email once the refund has been processed.

Partial Refunds

In some cases, only partial refunds may be granted (if applicable):

– Items not in their original condition, damaged, or missing parts for reasons not due to our error.

– Items returned more than 30 days after delivery.

Non-Refundable Items

– Gift cards

– Final sale items

Exchanges

If you need to exchange an item for a different color or product, please follow the same steps outlined in the Return Policy. Indicate in your email that you wish to exchange the item, and our Customer Service team will assist you in processing the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@cosmetic-canvas.com with your order number and photos of the damaged or defective product. We will arrange for a replacement or a full refund, including return shipping costs.

Return Shipping Costs

– Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.

– We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Returns and Refunds policy, please contact our Customer Service team:

Cosmetic-Canvas

Email: support@cosmetic-canvas.com 

Address: 407 E Ayre St #1339 Wilmington, DE 19804

Thank you for shopping with Cosmetic-Canvas. Your satisfaction is our priority, and we are here to help with any issues you may encounter.